Privacy Policy

Last Updated: Aug 1, 2025

At House of Comfort, your privacy is just as important to us as your comfort. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you shop with us online.

When you interact with our website or place an order, we may collect certain personal details such as your name, phone number, email address, shipping and billing addresses, and any other information you voluntarily share with us. We may also collect order history, payment details (processed securely through third-party gateways), IP address, browsing behavior, device details, and cookies to help us serve you better.

We use this information to fulfill your orders, provide timely updates, answer your queries, send you relevant offers (if you’ve opted in), and improve your overall shopping experience. Your data also helps us personalise recommendations, analyse trends, and enhance the performance of our website

We value your trust and do not sell your data. Your information may be shared only with trusted partners like our logistics providers (to deliver your order), payment processors (for secure transactions), or marketing tools (only if you’ve given us permission). In rare cases, we may be required to share information with legal or regulatory authorities for compliance or fraud investigations. All our third-party service providers are required to handle your data with care and confidentiality.

Under India’s Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, correct it, request its deletion (where legally permitted), or opt out of marketing communications at any time. You can also nominate someone to manage your data in case of incapacity. To exercise any of these rights, simply drop us an email at info@houseofcomfort.in.

We also use cookies and similar tracking tools to improve your browsing experience, remember your preferences, keep your cart updated, and help us understand how our website is used. If you’d prefer not to use cookies, you can manage your preferences through your browser settings.

We take your data security seriously. Our website is SSL encrypted, and we work only with secure, trusted payment gateways. Internally, access to your data is strictly limited to authorised personnel only.

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once it’s no longer needed, it is securely deleted.

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available here on our website, with the updated date clearly mentioned.

If you have any questions, concerns, or would like to raise a complaint, please reach out to us at support@houseofcomfort.in. We’re available Monday to Saturday, from 11 AM to 7 PM IST, and are happy to help.

Thanks for choosing House of Comfort — where your comfort, style, and privacy are all in good hands.